As Ikigai grows, we are looking for new members to join our Community Team on an ongoing basis. Our Community Team is made up of Community Assistants, Associates and Senior Associates that range from entry-level to more experienced individuals. A general overview of our Community Team role and responsibilities can be found below. If you think you'd be a good fit for any level of our Community Team, please apply!

About Ikigai

Ikigai provides extraordinary space for individuals and organizations in a sustainable, community-oriented environment, helping them feel balanced and productive. We are a beautifully curated collective of shared office spaces in Kenya. At Ikigai, we cultivate an environment where meaningful human interactions are nurtured to encourage impactful and profitable connections between ideas, individuals, and businesses. Ikigai is not just another shared office space but a place where community and the collective are at the heart of everything we do. At Ikigai, you have a beautiful and secure space to work from, social areas to connect with your peers and strangers to create fruitful relationships that help push your business forward, events and workshops in our tree-filled gardens or boardrooms, and a coffee bar to keep you productive.

Who we are looking for

The Community Team’s primary focus is to cultivate a thriving community. You are the right person for our Community Team if you enjoy wearing many hats. You’re detail-oriented, able to plan your work and tick off your tasks efficiently, and you’re the organizer in your friend circle. You can thrive in a busy environment, and meet your deadlines with ease and excellence! You are tech-savvy and not intimidated by numbers. You provide incredible customer service at a moment’s notice. You. Love. People.

The Community Team collectively reports to the COO. This job is a mix of administrative management, community development, business development & sales, and facilities management (in a supporting capacity). Everything you do will be in the interest of creating and sustaining an authentic and thriving community and business. Everything.

The Community Team role

  • Emulate Ikigai’s core values and strive to achieve our mission
  • Create a welcoming and collaborative community environment amongst our members through daily interactions and events
  • Ensure the location is fully operational and processes are running smoothly
  • Drive growth and promotion of Ikigai’s service offerings including knowing our products inside & out
  • Resolve members’ issues and troubleshoot technical equipment & internet issues, should they arise

Key responsibilities

Community & Member Management

  • Ensuring an excellent experience for anyone who walks through our doors, from our members to delivery riders
  • Greet and welcome guests and members at the location and cover the front desk during business hours
  • Enroll new members and provide a thorough member onboarding experience including assisting with move-ins
  • Solve member-related issues together with the location Community Team to ensure a cohesive community, including fielding requests submitted through the Ikigai member app
  • Work on community initiatives designed to develop connections between members, including member introductions, event support, and email communication
  • Support in organizing community events that create and enhance our members' businesses, lifestyles, and our membership offering
  • Collaborate with and support the events team to ensure that all location events, meetings & conferences run smoothly
  • Collect member feedback through informal conversations to continuously improve Ikigai’s offerings and spaces
  • Renew memberships, generate new invoices, process payments, and follow up on collection of receivables from members
  • Securely maintain member documentation and ensure confidentiality
  • Manage the other 1000 little details that go into running a membership-based office

Sales & Business Development

  • Schedule and conduct compelling tours of The Space for prospective members and non-member conferencing, focusing on the members’/non-members’ business and their needs
  • Prepare and distribute tailored marketing materials to guests and potential members including customized proposals for private offices
  • Track enquiries, walk-ins, tours, and other sales-related data, follow-up with leads, input data in the company’s CRM as appropriate and report during sales meetings
  • Attain new memberships for the location including closing deals and preparing contracts

Facilities & Operations Management

  • Manage the company postal mailbox and ensure that mail is regularly collected and delivered to members in a timely fashion
  • Support the housekeeping team to maintain cleanliness of the workspaces
  • Work with the location team to manage stock-taking and ordering of supplies and consumables, and report on expenses
  • Assist the facilities team in building/site operations and maintenance to ensure highest level of member experience
  • Identify issues for escalation, support resolution, and document accordingly

Essential skills and competencies

  • Passion for and understanding of Ikigai’s mission and values
  • Strong verbal and written communication skills
  • Highly detail-oriented with expectational organizational & planning skills
  • Excellent problem solving and solution-driven in your approach to overcoming challenges
  • Strong interpersonal skills and able to strike up conversation & get along with anybody
  • Strong proficiency with Microsoft Office applications (Excel, PowerPoint, Word)
  • Demonstrates integrity, dependability, responsibility, accountability, self-awareness, work ethic, empathy, and professionalism

At Ikigai, we are just as interested in how someone fits with our culture, as their ability to get the job done. For anyone joining the Community Team, we’re also interested in whether:

  • You possess a superhuman ability to judge character so you’ll be able to recruit great, community-minded members and will be tactful and diplomatic with every person who enquires about the space
  • You’re punctual, professional, thorough, and entrepreneurial; you’re a quick learning self-starter that works well in a fast-paced, start-up environment
  • You are highly organized and efficient with excellent time management skills and can prioritize tasks effectively when everything is happening at once
  • You don’t just show up to work at the office, you own the office, taking pride in managing every little operational detail of your filing system, calendar, and inbox
  • You’re collaborative and engaging and like to work as a team. You’re also independent and get the job done. No matter what is required
  • You’re adaptable and innovative, you own your mistakes and move on

Education and experience

  • Bachelor’s degree preferred but not required
  • Customer service, hospitality, administrative, sales, and/or marketing experience a plus
  • Passion for and experience with entrepreneurial communities a plus

Ikigai is as an Equal Opportunity Employer, committed to nurture the growth and career development of its employees by providing an environment where opportunities for such growth are open and available on merit basis.

The above statements are intended to describe the general nature and level of work being performed by the employee of this job. They are not intended to be an exhaustive list of all responsibilities and activities required of the position.